OSP International LLC Product Terms and Conditions

1 General Terms and Conditions

1.1 Acceptance of Terms

The products or services that OSP International LLC (“OSP”, “we”, “us”, “our”) provides to you (“you”, “customer”, “student”, “he”, “she”, “subscriber”) are subject to the following Terms and Conditions. OSP reserves the right to modify the Terms and Conditions at any time without notice to you. The most current version of the Terms and Conditions can be reviewed by clicking on the "Terms and Conditions" hypertext link located at the bottom of our web pages. By purchasing and/or using OSP products, you agree to always be bound by the latest published Terms and Conditions in their entirety. By purchasing any OSP product, you confirm that you have read, understood, and that you agree to the Terms and Conditions stated herein.

1.2 Personal and Non-Commercial Use Limitation

Unless otherwise specified, all OSP products or services provided are for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from OSP. This includes any material or information, including images or photographs, which are made available in our products in any manner that infringes any copyright, trademark, patent, trade secret, or other proprietary rights of any party. In particular, students may not:

(1) share their username and/or password with other persons

(2) change their username and/or password in order to transfer the account to other persons

(3) offer the products for free or for sale to other persons.

1.3 No Unlawful or Prohibited Use

As a condition of use of any OSP products, you agree not to use the products for any purpose that is unlawful or prohibited by these terms, conditions, or by any applicable laws or regulations. You may not use the products in any manner that could damage, disable, overburden, or impair any OSP server, or the network(s) connected to any OSP server, or interfere with any other party's use and enjoyment of any product or service provided. You may not attempt to gain unauthorized access to any product or service, other accounts, computer systems. or networks connected to any OSP server either through hacking, password mining, or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally specified in the access provisions of this agreement.

1.4 Access to Products

You agree to access OSP products by only the means OSP provides. Access methods will differ based on product and may be specified for each product listed in this agreement. For any product where OSP provides you with an account, you must follow the process specified by OSP in the purchase confirmation email to access the product(s) purchased. You may be required to provide information to access products, and you agree that any information provided will always be accurate, correct, and up to date. You will receive a username and a temporary password, which you may change. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify OSP immediately of any unauthorized use of your account or any other breach of security. OSP will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by OSP or another party due to someone else using your account or password. You may not use anyone else's account at any time or furnish to other persons’ usernames, passwords, or any URL that you are provided to access an OSP product. OSP may deactivate your account or limit access to products in case of product misuse.

1.5 Single-User License

All products you purchase from OSP are intended for a single user (single- user license). They are intended for you alone. Sharing the products you purchased with others is strictly prohibited. You may access the product on multiple devices and from multiple locations for your personal use. For products that can be downloaded, you may download the product several times for your personal use and make backup copies of downloaded files.

You may not:

(1) Share usernames and/or passwords with other parties

(2) Share download information/download links with other parties

(3) Make OSP products available to other parties

(4) Upload OSP products to file-sharing networks or any websites

1.6 Links to Third Party Sites

Links provided in any OSP websites or products that allow you to leave OSP products or websites are not under the control of OSP, and OSP is not responsible for the contents, any linked site, any link contained in a linked site, or changes and/or updates to those sites. OSP provides these links as a convenience. and the inclusion of any non-OSP link does not imply endorsement by OSP of the site.

1.7 Limitation of Liability

The customer agrees to indemnify and hold harmless OSP, its affiliates, employees, contractors, and other business associates from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of this agreement or the failure to fulfill any obligations relating to the customer’s account incurred by himself/herself or any other person using his/her account. OSP reserves the right to take over the exclusive defense of any claim for which the company is entitled to indemnification under this agreement. In such an event, the customer shall provide OSP with such cooperation as is requested by the company. The customer of OSP products expressly understands and agrees that any claim against OSP shall be limited to the amount paid, if any, for the use of products and/or services. OSP will not be liable for any direct, indirect, incidental, consequential, or exemplary loss or damages, which may be incurred as a result of using OSP resources or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.

1.8 Limitation of Warranties

By using OSP’s websites, you understand and agree that all resources OSP provides are "as is" and "as available". This means that OSP does not represent or warrant to you that:

(1) The use of OSP resources will meet your needs or requirements.

(2) The use of OSP resources will be uninterrupted, timely, secure, or free from errors.

(3) Information or advice, whether expressed, implied, oral, or written, obtained from OSP or through any resources OSP provides shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this agreement.

Any content downloaded or otherwise obtained through the use of OSP resources is done at your own discretion and risk, and that you alone are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.

1.9 General Refund Policy

OSP offers a 30-day money-back guarantee on its products, except for:

(1) The PrepCast Exam Simulator, where OSP offers a conditional 30-day money-back guarantee (for description of the conditions see section 2.3.6)

(2) 30-day extensions, 60-day extensions and all other extensions for The PrepCast Exam Simulator, where all sales are final and OSP offers no money-back guarantee

(3) The PrepCast PMP Exam Simulator Essential, where all sales are final and OSP offers no money-back guarantee.

(4) Any set-up, finance and interest fees paid when using third party payment processors, including finance charges that may be associated with PayPal and/or Affirm installment payment options, shall not be refundable under any circumstances.

Additionally, some products have specific refund conditions, which are described in section “2 Product Specific Terms and Conditions”. You must meet these conditions as well in order for a refund request to be honored by OSP.

If you are not satisfied with a purchased product, then you may send an email to [email protected] during this period and request a refund. Refunds are processed within five (5) business days. OSP will cancel your product access upon receipt of your refund request.

You agree to immediately delete all downloaded copies and backup copies of the product for which you requested/received a refund.

Any of the following constitutes at minimum a violation of the PMI Code of Ethics and Professional Conduct and will result in an ethics complaint to PMI by OSP against you:

(1) Continued use of the product after requesting and/or receiving a refund

(2) Claiming Contact Hours for the product after requesting and/or receiving a refund

(3) Claiming Professional Development Units (PDUs) for the product after requesting and/or receiving a refund

OSP will attempt to refund your money in the same way that you paid OSP. This is done simply by reversing your original payment.

1.10 Discount Coupon Policy

OSP sometimes offers discount coupons for its products. These coupons are published in OSP newsletters and via various social media channels. OSP applies the following policy in regard to accepting discount coupons:

(1) Discount coupons are only valid for new purchases and the coupon code must be entered into the Gift Certificate or Discount Code box and applied at the time of purchase in order to obtain the discount.

(2) Each discount coupon has a clearly published start date and expiration date:

a. The discount cannot be applied to purchases that happened before the coupon start date.

b. The discount cannot be applied to purchases that happened on/after the coupon expiration date.

(3) Customers who purchase a product for which a discount coupon is active on the day of the purchase have three (3) calendar days to write to support and ask to receive the discount.

a. The discount will not be granted if the customer writes to OSP later than three (3) calendar days after the purchase.

b. Exception: “Holiday” discount coupons – for example for “Black Friday” – are only valid on a specific day of the year and cannot be applied after that date.

OSP applies this policy to all purchases without exception.

1.11 Customer Communication

OSP proactively communicates important information about its products to you via customer newsletters and OSP websites. Such information includes but is not limited to the following:

(1) Discount coupons

(2) Product expiration notices

(3) Upgrade offers.

You agree that OSP makes reasonable efforts to communicate such information to you through these channels and that OSP is not responsible if you do not receive and/or understand such information due to but not limited to the following:

(1) Technical failure

(2) Your request to be removed from mailing lists

(3) Your failure to visit OSP websites to read notices

(4) Your ignoring/not reading emails received from OSP

(5) OSP emails marked as spam in your email inbox.

In particular, you agree that:

(1) Claiming not to know about a product expiration or a specific offer does not constitute your right to receive such an offer after it has expired.

(2) You do not have the right to receive a free or discounted product upgrade if you miss the published deadline, no matter what the circumstances.

1.12 Privacy Notice

Please see http://www.osp-international.com/privacynotice for our Privacy Notice.

1.13 Guarantees

OSP does not make claims or assurances that the use of its products will guarantee that you will pass any credential or certification exam.

OSP does not make claims or assurances that the Project Management Institute (PMI) will approve your claim to use OSP products for Contact Hours or Professional Development Units (PDUs).

1.14 Copyrights/Trademarks

All content and materials available as part of OSP products and on OSP websites, including but not limited to text, graphics, product name, website name, code, images, and logos, are the intellectual property of OSP and are protected by applicable copyright and trademark law. Any inappropriate use, as specified in this agreement, including but not limited to the reproduction, distribution, display, or transmission of any content on this site, is strictly prohibited unless specifically authorized by OSP.

2 Product Specific Terms and Conditions

2.1 For Product: The Project Management PrepCast™ (The PM PrepCast™)

2.1.1 General Terms and Conditions Apply to The PM PrepCast

All terms and conditions stated in section “1 General Terms and Conditions” also apply to The PM PrepCast without exception.

2.1.2 Intent of Purchase

By purchasing The PM PrepCast, you show your intent to prepare for and pass the current version of the Project Management Institute (PMI) Project Management Professional (PMP)® or Certified Associate in Project Management (CAPM)® Exam. You understand that the PMI typically updates the PMP and CAPM exam on a regular, 4-year interval and that the current version of The PM PrepCast will become immediately obsolete at the time of such a PMI exam update. It is your responsibility to schedule the product purchase in such a way that you have enough time to use the product for adequate exam preparation, which is three (3) to six (6) months.

Usage of The PM PrepCast product is for the SOLE purpose of preparing for your Certification exam with PMI, and you require training and contact hours for this. There is a separate PM PrepCast for PDUs course that is meant for claiming PDUs for your certification renewal.. Should you have a different purpose for purchasing these products, please contact us at [email protected].

Failure to purchase and use the product in this way and/or failure to pass the PMP exam before a PMI exam update does not constitute the right to a free or discounted upgrade to a new version of The PM PrepCast.

2.1.3 Product Access

OSP provides access to The PM PrepCast through the OSP Member Gateway and for download through RSS technology, as explained in the purchase confirmation email and tutorials.

2.1.4 Product License and Expiration of Product License

Purchase of The PM PrepCast does not constitute a perpetual license to the product. Purchase of The PM PrepCast grants you the license to access and download the current version of The PM PrepCast. This license expires under the following conditions:

(1) When OSP retires this version of The PM PrepCast

(2) When OSP publishes a new version of The PM PrepCast.

(3) When PMI implements a PMP exam update.

(4) When you request a refund.

(5) When you pass the PMI exam for which The PM PrepCast was used.

(6) When OSP deactivates your account for product misuse.

(7) When subscription to The PM PrepCast expires one year after the date of purchase.

2.1.5 No Access to Previous Versions

OSP makes every effort to ensure that its PMP training materials are up-to-date and, if required, based on the most current international project management standards. This is particularly important for training materials intended to help you prepare for an examination, where training materials must be based on the most current examination syllabus, policies, and procedures. Outdated versions of exam prep materials are not fit to help you prepare for and pass the exam. Therefore, OSP deactivates all customer accounts that access such previous and outdated versions within six months after the updated version is available. OSP also physically deletes all electronic files of previous versions from its servers.

You understand and agree that OSP does this for the benefit of all students preparing for such exams. You furthermore understand and agree that OSP will decline any and all customer requests to access and download previous versions, no matter the customer’s circumstances. In particular, you understand and agree that you do not have the right to access and download previous versions of the product after a new version has been published, no matter your individual circumstances. You agree not to request that your access to previous versions be restored.

2.1.6 Upgrade to Current Version of the Product

Purchase of The PM PrepCast does not constitute a perpetual license to the product. Consequentially, customers of a previous version of The PM PrepCast do not have the right to receive a free or discounted upgrade to the current version of The PM PrepCast.

Upgrade options are at the sole discretion of OSP. The exact type, availability, and nature of the upgrade options will be published as outlined in “1.11 Customer Communication”.

2.1.7 Product-Specific Conditions to Refund Policy

In addition to “1.9 General Refund Policy”, the following product-specific conditions apply to any refund request for The PM PrepCast:

You agree that you waive any right to a refund of The PM PrepCast if any or all of the following conditions apply to you:

(1) Starting and/or finishing The PM PrepCast Final Exam, no matter if the Final Exam was “passed” or “failed”.

(2) Printing The PM PrepCast Certificate for 35 Contact Hours/PDUs.

(3) Claiming or intent to claim any Contact Hours from The PM PrepCast on a PMI exam application form.

(4) Claiming or intent to claim any Professional Development Units (PDUs) from The PM PrepCast for PMI certification recertification.

2.2 For Product: The Agile PrepCast™

2.2.1 General Terms and Conditions Apply to The Agile PrepCast

All terms and conditions stated in section “1 General Terms and Conditions” also apply to The Agile PrepCast without exception.

2.2.2 Intent of Purchase

By purchasing The Agile PrepCast, you show your intent to prepare for and pass the current version of the PMI Agile Certified Practitioner (PMI-ACP) ® Exam for which The Agile PrepCast has been purposely developed. You understand that the Project Management Institute (PMI) updates the PMI-ACP exam on a regular interval and that the current version of The Agile PrepCast will become immediately obsolete at the time of such a PMI exam update. It is your responsibility to schedule the product purchase in such a way that you have enough time to use the product for adequate exam preparation, which is three (3) to six (6) months.

Usage of The Agile PrepCast product is for the SOLE purpose of preparing for your Certification exam with PMI, and you require training and contact hours for this. There is a separate Agile PrepCast for PDUs course that is meant for claiming PDUs for your certification renewal. Should you have a different purpose for purchasing these products, please contact us at [email protected]

Failure to purchase and use the product in this way and/or failure to pass the PMI-ACP exam before a PMI exam update does not constitute the right to a free or discounted upgrade to a new version of The Agile PrepCast.

2.2.3 Product Access

OSP provides access to The Agile PrepCast through the OSP Member Gateway and for download through RSS technology, as explained in the purchase confirmation email and tutorials.

2.2.4 Product License and Expiration of Product License

Purchase of The Agile PrepCast does not constitute a perpetual license to the product. Purchase of The Agile PrepCast grants you the license to access and download the current version of The Agile PrepCast. This license expires under the following conditions:

(1) When OSP retires this version retires an old version of The Agile PrepCast.

(2) When OSP publishes a new version of The Agile PrepCast.

(3) When PMI implements a PMI-ACP exam update.

(4) When you request a refund.

(5) When you pass the PMI exam for which The Agile PrepCast was used.

(6) When OSP deactivates your account for product misuse.

(7) When subscription to The Agile PrepCast expires one year after the date of purchase.

2.2.5 No Access to Previous Versions

OSP makes every effort to ensure that its PMI-ACP training materials are up-to-date and, if required, based on the most current international project management standards. This is particularly important for training materials intended to help you prepare for an examination, where training materials must be based on the most current examination syllabus, policies, and procedures. Outdated versions of exam prep materials are not fit to help you prepare for and pass the exam. Therefore, OSP deactivates all customer accounts that access such previous and outdated versions within six months after the updated version is available. OSP also physically deletes all electronic files of previous versions from its servers.

2.2.6 Upgrade to Current Version of the Product

Purchase of The Agile PrepCast does not constitute a perpetual license to the product. Consequentially, customers of a previous version of The Agile PrepCast do not have the right to receive a free or discounted upgrade to the current version of The Agile PrepCast.

Upgrade options are at the sole discretion of OSP. The exact type, availability, and nature of the upgrade options will be published as outlined in “1.11 Customer Communication”.

2.2.7 Product-Specific Conditions to Refund Policy

In addition to “1.9 General Refund Policy”, the following product-specific conditions apply to any refund request for The Agile PrepCast:

You agree that you waive any right to a refund of The Agile PrepCast if any or all of the following conditions apply to you:

(1) Starting and/or finishing The Agile PrepCast Final Exam, no matter if the Final Exam was “passed” or “failed”.

(2) Printing The Agile PrepCast Certificate for 37 Contact Hours / PDUs.

(3) Claiming or intent to claim any Contact Hours from The Agile PrepCast on a PMI exam application form.

(4) Claiming or intent to claim any Professional Development Units (PDUs) from The Agile PrepCast for PMI certification recertification.

2.3 For Product: The PrepCast Exam Simulator™

2.3.1 General Terms and Conditions Apply to The PrepCast Exam Simulator

All terms and conditions stated in section “1 General Terms and Conditions” also apply to The PrepCast Exam Simulator without exception.

2.3.2 Intent of Purchase

By purchasing The PrepCast Exam Simulator, you show your intent to prepare for and pass the current version of the Project Management Institute (PMI) Project Management Professional (PMP)®, PMI Agile Certified Professional, (PMI-ACP) ®, Certified Associate in Project Management (CAPM)® Exam, or the International Association of Privacy Professionals (IAPP) CIPP/E exam for which The PrepCast Exam Simulator has been purposely developed. You understand that the PMI updates the PMP, PMI-ACP, and CAPM exams on a regular interval, and that the current version of The PrepCast Exam Simulator will become immediately obsolete at the time of such a PMI exam update. You understand that the IAPP updates the CIPP/E exam periodically and the current version of the CIPP/E exam may become obsolete at the time of such an IAPP exam update. It is your responsibility to schedule the product purchase in such a way that you have enough time to use the product for adequate exam preparation, which is three (3) to six (6) months.

Usage of The PrepCast Exam Simulator products are for the purpose of preparing for your PMI or IAPP Certification Exam ONLY. Should you have a different purpose for purchasing these products, please contact us at [email protected]

Failure to purchase and use the product in this way and/or failure to pass the PMP, PMI-ACP, CAPM, or CIPP/E exam before a PMI/IAPP exam update does not constitute the right to a free or discounted upgrade to a new version of The PrepCast Exam Simulator.

2.3.3 Product Access

Access to The PrepCast Exam Simulator is granted on a time-limited basis. The initial access period (i.e., initial 30-day, 60-day, or 90-day access) begins from the day when you start the first exam or quiz in the simulator.

You have one (1) year after the date of purchase to activate the exam simulator subscription. If you do not activate your exam simulator subscription within one (1) year, then the system will automatically activate it, and your access ends 30, 60, or 90 days thereafter depending on which PrepCast Exam Simulator Edition you purchased.

Example: For the PrepCast Exam Simulator Deluxe:

● You purchase the exam simulator on 2023-July-14 but do not activate it.

● On 2024-Jul-15, your simulator will be automatically activated

● Your access ends 90 days thereafter

The system will send you notifications about the 1-year activation period (i.e., “You have a month left to activate”). You also receive a notification when the simulator automatically activates your account.

Access extensions (i.e., 30-day extension or 60-day extension) begin on the day of extension purchase.

You agree that failure to use the simulator during the access period does not give you the right to have the access period extended at no cost. Once the access period expires, you are required to purchase an extension to continue to have access. Note that no extensions are available for The PrepCast Exam Simulator Essential.

You receive a username and password to access The PrepCast Exam Simulator via the website. You may not share this username and password with third parties.

The PrepCast Exam Simulator is intended for those who are preparing for the PMP, PMI-ACP, CAPM, or CIPP/E Exam.

The PrepCast Exam Simulator cannot be downloaded. The PrepCast Exam Simulator is intended for use on a desktop or laptop computer. Other devices such as tablets or smartphones are not supported.

2.3.4 No Pass Guarantee

You agree that a passing score in an exam or quiz of The PrepCast Exam Simulator is no guarantee that you will pass the PMP Exam, PMI-ACP Exam, CAPM or CIPP/E Exam.

2.3.5 Free 30-Day, 60-Day, or 90-Day Extension for Customers who did not Pass the PMP, PMI-ACP, CAPM or CIPP/E Exam

Customers of The PMP Exam Simulator Essential, who unfortunately didn’t pass the PMP Exam receive a free 30-day extension to The PMP Exam Simulator Essential. (And just to be absolutely clear here: If you are a customer of the Simulator Essential with 2 exams, you will NOT get free 30-days of access to the Deluxe full-featured simulator with 5 exams after failing your exam. You’ll get a 30-day extension to the Simulator Essential with 2 exams.)

Customers of The PMP Exam Simulator Advanced, who unfortunately didn’t pass the PMP Exam receive a free 60-day extension to The PMP Exam Simulator Advanced. (And just to be absolutely clear here: If you are a customer of the Simulator Advanced with 3 exams, you will NOT get free 60-days of access to the Deluxe full-featured simulator with 5 exams after failing your exam. You’ll get a 60-day extension to the Simulator Advanced with 3 exams.)

Customers of the 90-day Deluxe editions of the Premium PrepCast Exam Simulator, who unfortunately didn’t pass the PMP Exam, PMI-ACP Exam, CAPM or CIPP/E exam, receive a free 90-day extension to The Premium PrepCast Exam Simulator.

To qualify for a free 30-day. 60-day, or 90-day extension to the PrepCast Exam Simulator, you must meet all of the following criteria and follow the process steps below:

(1) You are a paying customer of The Premium PrepCast Exam Simulator, and you made your purchase before failing your exam.

(2) You did not ask for a refund on your account.

(3) You used The Premium PrepCast Exam Simulator to prepare for your exam and then failed your exam.

(4) You failed your exam a maximum of two (2) times. If you fail the exam for a third (3^rd) time, then you will not receive a free 30-day, 60-day, or 90-day extension. This is because failing the exam three times means that you have to wait for 12 months until you can retake the exam, at which time you will have to buy a new license/extension.

You must follow these steps to request a 30-day, 60-day or 90-day extension to the PrepCast Exam Simulator:

(1) Send a request email to [email protected] within 45 days of the failed exam attempt. Requests received later than 45 days after a failed attempt will not be honored.

(2) Attach a scanned version of your PMI Exam Score Report or IAPP Score Report to the request email. If you do not have a scanner, then you can take a picture with your camera/phone and attach the image.

(3) Please indicate the first name, last name, and email address of your simulator account in the request email.

OSP will review your request, verify that you meet all the criteria. and inform you of the decision. OSP will only extend your access if you meet all the criteria and follow the process steps. The free 30-day, 60-day, or 90-day extension is effective immediately from the time your request is approved.

2.3.6 Product-Specific Conditions to Refund Policy

In addition to “1.9 General Refund Policy”, the following product-specific conditions apply to any refund request for The PrepCast Exam Simulator:

(1) All sales of the PMP Exam Simulator Essential are final and no refunds are offered.

(2) All sales of 30-day extensions, 60-day extensions, and other extensions of The PrepCast Exam Simulator are final, and no refunds are offered.

(3) All sales of upgrades for The PrepCast Exam Simulator are final, and no refunds are offered.

(4) OSP offers a 30-day conditional money-back guarantee for the other versions/editions of The PrepCast Exam Simulator, which includes The PMP Exam Simulator, The PMI-ACP Exam Simulator, The CAPM Exam Simulator, and the CIPP/E Exam Simulator.

(5) You waive any right to a refund of The PrepCast Exam Simulator, if any or all of the following conditions apply to you:

a. Starting and/or finishing more than one (1) exam, including taking the same exam multiple times

b. Starting and/or finishing more than one (1) quiz

Please refer to the following table with examples. Your refund request must be received within 30 days of your purchase date, and our support team will use this table to determine if you qualify for a refund.

Example	Number Of Exams Started/Finished	Number Of Quizzes Started/Finished	Refund Available?
Example 1	0	0	Yes
Example 2	1	0	Yes
Example 3	0	1	Yes
Example 4	1	1	No
Example 5	More than 1 exam or the same exam more than once	(Doesn't matter)	No
Example 6	(Doesn't matter)	More than 1 quiz or the same quiz more than once	No

2.3.7 Requests to Delete Simulator Reports

Each exam and/or quiz taken in the PrepCast Exam Simulator affects the student’s statistics page. Therefore, and as a general rule, OSP does not delete past reports, no matter what reasons a student indicates.

2.3.8 Live Feedback™

Live Feedback™ is a complimentary service designed to address the correctness of the answer, explanation, or reference of exam simulator questions. If a student disagrees with any of these and can provide a PMI-supported source to advocate for a different answer choice, then the student may submit a Live Feedback™ ticket. Asking general questions for clarifications, requesting additional information, coaching or training are out of scope for Live Feedback™. Students understand and agree to use Live Feedback™ intelligently and only when absolutely necessary.

Live Feedback™ tickets will be addressed based on the availability of OSP Live Feedback™ agents, who, at their sole discretion, may opt not to respond to student inquiries. Live Feedback™ may not be available for all the PrepCast Exam Simulator offerings.

2.4 For Product: The PM StudyCoach™ Guidebooks

2.4.1 General Terms and Conditions Apply to The PM StudyCoach™ Guidebooks

All terms and conditions stated in section “1 General Terms and Conditions” also apply to The PM StudyCoach™ Guidebooks™ without exception.

2.4.2 Property and Copyright of Materials

All materials provided as part of The PM StudyCoach Guidebooks are either the exclusive property of OSP or are being used with the express permission of the original authors or owners of this material. You may not reproduce, distribute, or otherwise share any materials from The PM StudyCoach Guidebooks without the express consent of OSP and/or the original authors or owners of such materials. The materials provided are subject to all the terms and conditions of this agreement.

2.4.3 Intent of Purchase

By purchasing The PM StudyCoach Guidebooks, you show your intent to prepare for and pass the current version of the Project Management Institute (PMI) Project Management Professional (PMP)® Exam for which The PM StudyCoach Guidebooks product has been purposely developed. You understand that the PMI updates the PMP exam on a regular, 4-year interval and that the current version of The PM StudyCoach Guidebooks will become immediately obsolete at the time of such a PMI exam update. It is your responsibility to schedule the product purchase in such a way that you have enough time to use the product for adequate exam preparation, which is three (3) to six (6) months. Failure to purchase and use the product in this way and/or failure to pass the PMP exam before a PMI exam update does not constitute the right to a free or discounted upgrade to a new version of The PM StudyCoach.

2.4.4 Product License and Expiration of Product License

Purchase of The PM StudyCoach Guidebooks does not constitute a perpetual license to the product. Purchase of The PM StudyCoach Guidebooks grants you the license to access and download the current version of The PM StudyCoach Guidebooks only. This license expires under the following conditions:

(1) When OSP publishes a new version of The PM StudyCoach Guidebooks.

(2) When PMI implements a PMP exam update.

(3) When you pass the PMI exam for which The PM StudyCoach Guidebooks were used.

2.4.5 No Access to Previous Versions

OSP makes every effort to ensure that the PM StudyCoach Guidebooks are up-to-date and, if required, based on the most current international project management standards. This is particularly important for training materials intended to help you prepare for an examination, where training materials must be based on the most current examination syllabus, policies, and procedures. Outdated versions of exam prep materials are not fit to help you prepare for and pass the exam. Therefore, OSP deactivates all customer accounts that access such previous and outdated versions within six months after the updated version is available. OSP also physically deletes all electronic files of previous versions from its servers.

2.4.6 Upgrade to Current Version of the Product

Purchase of The PM StudyCoach Guidebooks does not constitute a perpetual license to the product. Customers of a previous version of The PM StudyCoach Guidebooks do not have the right to receive a free or discounted upgrade to the current version of The PM StudyCoach Guidebooks.

The PM StudyCoach Guidebooks have been created to complement The PM PrepCast and the PrepCast Exam Simulator.

Upgrade options are at the sole discretion of OSP. The exact type, availability, and nature of the upgrade options will be published as outlined in “1.11 Customer Communication”.

2.5 For Product: The PMP Exam Formula Study Guide™ (“The PM Formulas™”)

2.5.1 General Terms and Conditions Apply to The PM Formulas

All terms and conditions stated in section “1 General Terms and Conditions” also apply to The PM Formulas without exception.

2.6 For Product: Other PrepCast Courses

2.6.1 General Terms and Conditions Apply

All terms and conditions stated in section “1 General Terms and Conditions” also apply to other PrepCast courses without exception. These apply to the following courses:

(1) The PDU Podcast Ways of Working Package

(2) The PDU Podcast Skillful Acumen Package

(3) The PDU Podcast CAPM Package

(4) The PrepCast Leadership Academy Interviews

(5) .The PMP Exam Agile Booster Course

(6) The PMP PrepCast for PDUs

(7) The Agile PrepCast for PDUs

2.6.2 Product Access

OSP provides access to these courses through the OSP Member Gateway and for download through RSS technology, as explained in the purchase confirmation email and tutorials.

2.6.3 Product License and Expiration of Product License

Purchase of any of these Other Courses does not constitute a perpetual license to the product. Purchase of any of these courses grants you the license to access and download a specific version of the course. This license expires under the following conditions:

(1) When OSP retires this version of the course.

(2) When you request a refund.

(3) When OSP deactivates your account for product misuse.

(4) When subscription to the specific course expires. Below outlines the access periods of each course:

a. The PDU Podcast Ways of Working Package – one year from date of purchase

b. The PDU Podcast Skillful Acumen Package – one year from date of purchase

c. The PDU Podcast CAPM Package – one year from date of purchase

d. The PrepCast Leadership Academy Interviews – eighteen months from date of purchase

e. .The PMP Exam Agile Booster Course – one year from date of purchase

f. The PMP PrepCast for PDUs – one year from date of purchase

g. The Agile PrepCast for PDUs – one year from date of purchase

2.6.4 Product-Specific Conditions to Refund Policy

In addition to “1.9 General Refund Policy”, the following product-specific conditions apply to any refund request for these courses:

You agree that you waive any right to a refund of the course you purchased if any or all of the following conditions apply to you:

(1) Starting and/or finishing course’s Final Exam, no matter if the Final Exam was “passed” or “failed”.

(2) Printing the course Certificate

(3) Claiming or intent to claim any Professional Development Units (PDUs) from this course for certification renewal.

You agree not to claim any PDUs for any refunded courses. Doing so would be unethical and in violation of The PMI Code of Ethics and Professional Conduct. OSP reserves the right to communicate refunds to PMI to ensure that everyone follows ethical behavior.

If you still wish to claim PDUs, then don't ask for a refund. Instead, simply cancel your subscription when your subscription is due for renewal. If you have a monthly subscription, cancel before the next month, and if you have a yearly subscription, cancel before the next yearly cycle begins.

2.7 For Product: The PM Podcast™

2.7.1 General Terms and Conditions Apply to The PM Podcast

All terms and conditions stated in section “1 General Terms and Conditions” also apply to The PM Podcast without exception.

2.7.2 Requesting a Refund Leads to Cancellation of Subscription

Asking for a refund means that The PM Podcast does not meet your needs. You wish to terminate your subscription and have your money returned. You cannot ask for a refund only for specific webinars.

2.7.3 Conditions for Refunds

Asking for a refund is dependent on the type of package purchased

(1) If you are a monthly subscriber, we will refund you one monthly payment.

(2) If you are a yearly subscriber, we will refund your full yearly subscription payment if requested within thirty (30) days of payment of the last subscription.

2.7.4 Account and Access to All Webinars will be Closed

As part of the refund process, OSP will deactivate your account. You will no longer be able to download any PM Podcast Webinars. This includes webinars from previous subscription cycles. For example: If you ask for a refund of your subscription for “Year 3”, then you will also no longer be able to download the webinars from “Year 1” and “Year 2” using your current account. If you need to download these webinars, then please do so before requesting a refund. However, OSP will work with you so that you can download them if you forget.

2.8 For eBooks and Other Downloadable Products

A user can download an eBook or downloadable products up to a maximum of five (5) times. Examples of eBooks and downloadable products include but is not limited to:

· The PMP Exam Formula Study Guide

· The PM StudyCoach Guidebook for PMP

· The PM StudyCoach Guidebook Express for PMP

· The PM StudyCoach Guidebooks for PMI-ACP

· The 50 PMP Exam Prep Questions Everyone Gets Wrong

2.9 For Products Sold on Amazon

Some of our products are available and sold on Amazon.com. Amazon.com Services LLC and/or its affiliates ("Amazon"). Any issues or concerns you have with these products must be resolved between you and Amazon since we are not part of that relationship.

3 Copyright and Disclaimer

Published by:
OSP International LLC
8502 E Chapman Ave, Suite 349
USA - Orange CA 92869
Email: [email protected]
Internet: www.osp-international.com

The PM PrepCast, The Agile PrepCast, The PrepCast Exam Simulator, The PM Exam Simulator, The PM StudyCoach, The PM PrepCast Leadership Academy Interviews, The PM Podcast, The Project Management Podcast, and The PDU Podcast are trademarks of OSP International LLC.

PMI, PMP, CAPM, PgMP, PMI-ACP, PMI-SP, PMI-RMP, and PMBOK are trademarks of the Project Management Institute, Inc. PMI has not endorsed and did not participate in the development of this publication. PMI does not sponsor this publication document and makes no warranty, guarantee, or representation, expressed or implied as to the accuracy or content.

Reproduction or translation of any part of this work without the permission of the Publisher is against the law. No part of this work may be reproduced or transmitted in any form or by any means, electronic, manual photocopying, recording, or by any information storage or retrieval system, without prior written permission by the Publisher.